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COMMON QUERIES

The Info You’re After

At HelioCharge, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

FAQ: FAQ

HOW MUCH DOES A HELIOCHARGER COST?

HelioChargers are $20 each; however if more than 10 units are purchased, each unit will be $18.

WHAT COLORS ARE AVAILABLE?

HelioChargers are available in blue and black.

HOW DOES THE PRODUCT WORK?

Charging Your HelioCharger

There are two ways to charge the product.

  • Solar Power: place in direct sunlight with solar panel facing up.

    • You will notice a green light turns on when charging by sunlight

  • USB (to wall, computer, car, etc.): Use the included USB cord and plug in the small end to your charger and the USB end into any USB charging port

    • You will notice a blue light turns on while charging via USB

**If the charger is charging through both USB and solar, both green and blue lights will turn on**

Charging Devices Using Your HelioCharger

  • Use your device’s charging cable (not included) to plug into one of the USB Ports on portable charger

**You will notice the blue lights will turn on on top of the charger indicating the battery life if the charger itself**

Flashlight

  • To turn flashlight on, press the power button located on the side of charger twice.

  • To dim your flashlight, press the same button once, and to change to strobe setting, press the power button once again.

  • To turn flashlight off, press the power button twice.

WHERE CAN HELIOCHARGERS BE PURCHASED?

HelioChargers are available directly for sale at any our upcoming events listed on the home page. Alternatively, the contact form may also be used to place an order. HelioChargers can be dropped off by any team member, or are available for pickup at the University of La Verne.

WHAT ARE THE PAYMENT OPTIONS?

HelioCharge accepts cash payment, Venmo and Zelle.

WHAT IS THE RETURN POLICY?

HelioCharge plans to earn the most profit in order to donate to our charity, Sustainable Claremont. With that being said, there will be no refunds on any sold HelioChargers.

However, we will accept exchanges on any sold unit that is deemed defective, if unopened and unused within 30 days.

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